A case is a process, not a ticket. AI agents triage, collect what is missing, and draft the outcome. A named owner approves it, on the record.
Design, run, measure, and improve in the same system
Describe how a case should move from opened to resolved, or hand Moxo your playbook. The AI builder turns it into a working flow.
Agents classify the case, pull account history, chase missing details, and draft the resolution, grounded in your policies.
Outcomes, credits, and exceptions route to named owners with the case assembled. Routine cases resolve on their own.
Customers add details and confirm resolutions through secure magic links, in one guided thread instead of email back and forth.
Each case leaves a trace: what was collected, what was drafted, who approved, and when. No mystery closures.
Ask which case types are aging and what resolution rates look like. Answers come from live flows.
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Moxo is built for the trust requirements of serious operations. It includes every control enterprise teams expect: SOC 2 Type II, GDPR, SAML SSO, audit trail, data encryption, role-based access, and more.
