G2 Leader | 200+ reviews 4.5 stars

Run dispute resolution with humans and AI agents

Billing disagreements, chargebacks, and vendor conflicts, run as a structured flow instead of an inbox. Agents gather both sides. Your team decides.

A dispute resolution flow in Moxo: both parties submitting positions by magic link, AI agents assembling the file, a named owner deciding

Agentic resolution, with human control

Design, run, measure, and improve in the same system

Observability into every run

Every dispute is live state: credits issued, evidence in, network deadlines tracked. Supervisor agents flag the ones drifting toward a missed window.

A live runs console for disputes with one chargeback flagged by a supervisor agent

Extensible into your stack

Agents work your card network portals, core, and case tools through REST steps, webhooks, and MCP. Reg E clocks and permissions hold centrally.

An agent card showing what the evidence assembly agent knows and the rules it enforces

Humans where judgment lives

The resolution call routes to a named owner with both sides assembled and options drafted. Nothing is decided by a model.

A dispute flow handing off an assembled case to a named decision owner

Both sides act without logins

Each party submits statements and evidence through secure magic links, and watches the dispute move in one thread.

A branded page where a counterparty submits their position and evidence

Every dispute on the record

Each case leaves a trace: what each side claimed, what was checked, who decided, and when. Defensible afterward.

A decision trace showing both positions gathered and a resolution recorded

Measure what actually matters

Ask which disputes are aging and what drives them. Answers come from live flows, in plain language.

A reports chat answering what drives recurring billing disputes

Leading ops teams run on Moxo

Security without compromise

Moxo is built for the trust requirements of serious operations. It includes every control enterprise teams expect: SOC 2 Type II, GDPR, SAML SSO, audit trail, data encryption, role-based access, and more.