An escalation is a defined path, not a louder ticket. Agents carry full context to each decision-maker, and every party works one governed thread.
Design, run, measure, and improve in the same system
Describe your escalation tiers and triggers, or hand Moxo the runbook. The AI builder turns it into a working flow.
Agents assemble history and impact, brief each tier, and watch clocks and commitments, grounded in your paths.
Each tier gets a named owner with the full brief: history, impact, and options. No re-explaining up the chain.
Support, engineering, account teams, and the customer see the same state through their own views. One story, no forks.
Each one leaves a trace: when it triggered, who decided what, and how it closed. Postmortems write themselves.
Ask what is escalated now, and what triggers escalations most. Answers come from live flows.
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Moxo is built for the trust requirements of serious operations. It includes every control enterprise teams expect: SOC 2 Type II, GDPR, SAML SSO, audit trail, data encryption, role-based access, and more.
