G2 Leader | 200+ reviews 4.5 stars

Run exception management with humans and AI agents

Logging exceptions is not resolving them. Agents triage and enrich each one, close the loop with the customer or vendor, and named owners decide.

An exception management flow in Moxo: AI agents triaging and enriching exceptions, named owners deciding

Agentic exceptions, with human control

Design, run, measure, and improve in the same system

Start with plain language

Describe your exception types and paths, or hand Moxo the runbook. The AI builder turns it into a working flow.

The Moxo flow assistant turning an exception runbook into a workflow

Build your AI exception team

Agents classify each exception, pull the records behind it, and draft the resolution, grounded in your rules and history.

An agent card showing what the triage agent knows and the rules it enforces

Humans where judgment lives

Write-offs, overrides, and unusual cases route to named owners with the story assembled. Routine ones clear on their own.

An exception flow handing off an assembled case to a named owner

The other side in the loop

When the fix needs the customer or vendor, agents reach them by magic link and close the loop, not just the ticket.

A branded page where a vendor confirms a corrected invoice

Every exception on the record

Each one leaves a trace: what broke, what was checked, who decided, and when. Patterns become prevention.

A decision trace showing an exception enriched, decided, and closed

Measure what actually matters

Ask what is aging, what clears itself, and what keeps recurring. Answers come from live flows.

A reports chat answering which exception types recur most

Leading ops teams run on Moxo

Security without compromise

Moxo is built for the trust requirements of serious operations. It includes every control enterprise teams expect: SOC 2 Type II, GDPR, SAML SSO, audit trail, data encryption, role-based access, and more.