G2 Leader | 200+ reviews 4.5 stars

Run service requests with humans and AI agents

Requests from clients, tenants, and partners are not IT tickets. Agents triage and prep each one, owners approve, and requesters follow one guided thread.

A service request flow in Moxo: requesters submitting by magic link, AI agents triaging, named owners approving

Agentic requests, with human control

Design, run, measure, and improve in the same system

Start with plain language

Describe your request types and paths, or hand Moxo the catalog. The AI builder turns it into a working flow you refine.

The Moxo flow assistant turning a request catalog into a workflow

Build your AI request team

Agents classify, gather missing details, check eligibility, and prep the approval, grounded in your service rules.

An agent card showing what the request triage agent knows and the rules it enforces

Owners where judgment lives

Approvals and exceptions route to named owners with the request prepped. Routine requests fulfill on their own.

A service request flow handing off a prepped approval to an owner

Requesters follow one thread

Outside requesters submit and track through secure magic links. Status is visible, so status emails stop.

A branded page where a requester tracks their service request

Fulfillment in the same flow

Internal teams and vendors complete their steps in the same flow, chased by agents until the request closes.

A decision trace showing a request approved, fulfilled, and closed

Measure what actually matters

Ask what is open, what is overdue, and what gets requested most. Answers come from live flows.

A reports chat answering which service requests are overdue

Leading ops teams run on Moxo

Security without compromise

Moxo is built for the trust requirements of serious operations. It includes every control enterprise teams expect: SOC 2 Type II, GDPR, SAML SSO, audit trail, data encryption, role-based access, and more.