G2 Leader | 200+ reviews 4.5 stars

Run warranty claims with humans and AI agents

One flow across the whole chain: customer, service tech, and supplier. AI agents validate claims and chase evidence. Your team decides goodwill and exceptions.

A warranty claim flow in Moxo: the customer submitting proof by magic link, AI agents validating against terms, the team deciding the exception

Agentic warranty handling, with human control

Design, run, measure, and improve in the same system

Start with plain language

Describe how a claim moves from submission to resolution, or hand Moxo your warranty terms. The AI builder turns it into a working flow.

The Moxo flow assistant turning warranty terms into a claims workflow

Build your AI warranty team

Agents check serials and purchase proof, validate against terms, and draft resolutions, grounded in your policy, next to your team.

An agent card showing what the claim validation agent knows and the rules it enforces

Humans where judgment lives

Goodwill calls, gray areas, and high-value claims route to named owners with the case assembled. Clear claims resolve on their own.

A warranty flow handing off a goodwill decision to a named owner

Customers act without logins

Customers submit serials, receipts, and photos through secure magic links, and watch the claim move without calling support.

A branded page where a customer submits a warranty claim with photos

Suppliers close the loop

Recovery requests and defect reports reach suppliers in the same flow, with agents chasing responses to done.

A decision trace showing a claim validated and a supplier recovery opened

Measure what actually matters

Ask which claims are aging and which products fail most. Answers come from live flows, in plain language.

A reports chat answering which product lines drive warranty claims

Leading ops teams run on Moxo

Security without compromise

Moxo is built for the trust requirements of serious operations. It includes every control enterprise teams expect: SOC 2 Type II, GDPR, SAML SSO, audit trail, data encryption, role-based access, and more.