How Ibero Global Consultants scaled 400% and transformed client service with Moxo

In this episode of The Process Orchestrators, hosts Nikhita Iyar and Christy Lamberjack sit down with Juan Manuel Ruiz-Herrada, President of Ibero Global Consultants, to uncover how Ibero evolved from a hands-on consultancy to a strategic powerhouse—all while achieving 400% growth in its first year with Moxo and sustaining an average 87% annual growth rate ever since.

Together, they discuss how Ibero leveraged Moxo to streamline operations, elevate client experiences, and power expansion across multiple states. Juan Manuel shares how Moxo became a critical component to their growth, and how white labeling the platform as “Ibero Connecta” strengthened their brand.

Through Moxo, Ibero Global Consultants has achieved:

• Onboarding in under a minute: Down from 2–3 hours per client, freeing leadership for growth.
• Faster client responses: Answers within 24 hours—outpacing traditional firms.
• No more dropped clients: Structured workflows ensure no one falls through the cracks.
• More time for strategy: Leadership now spends 70% of their time on strategy and team accountability.
• Sustainable work-life balance: Work hours cut from 14-hour days to 8 hours, Monday through Friday.

Discover how Ibero delivers better client service, boosts efficiency, and grows seamlessly with Moxo.