Customer satisfaction score calculator

Quantify sentiment towards your services with our free calculator, giving you insightful feedback to enhance your customer experience.

Calculate your CSAT score

How we calculate your CSAT

CSAT % = (Total Positive Responses / Total Responses) x 100

Our Customer Satisfaction Score (CSAT) Calculator is a valuable tool for any business-focused on assessing and improving customer satisfaction. It allows you to quickly quantify customer sentiment towards your services, giving you insightful feedback that can be used to enhance customer experience.

What is a CSAT calculator?

The CSAT Calculator is a simple yet powerful tool designed to calculate your customers’ satisfaction levels based on their responses to your CSAT survey. A CSAT survey typically asks customers to rate their satisfaction with a service, product, or an interaction with your company. The results are then transformed into a numerical score that represents overall customer contentment.

How to use Moxo's CSAT calculator

To use this calculator, follow these steps:

1. Collect survey responses where customers rate their satisfaction on a scale (for example, 1-5 or 1-10)
2. Count the number of responses that indicate satisfaction. These are usually the top two scores on your scale (such as ratings of 4 and 5 on a 1-5 scale).
3. Enter the total number of satisfaction responses into the CSAT Calculator.
4. Enter the overall number of survey responses received.
5. Hit calculate to receive your CSAT score.

It's expressed as a percentage, with 100% being total satisfaction and 0% indicating no satisfaction at all.

Why it's useful

You can use this CSAT calculator to assess customer sentiment towards your services. It offers a straightforward metric that is highly indicative of your customers' current satisfaction levels. Monitoring the CSAT score over time can help you:

Identify trends in customer satisfaction or dissatisfaction.
Gauge the immediate impact of new initiatives on customer perception.
Benchmark your performance against industry standards.
Make data-driven decisions to improve products, services, and customer support.
Capture the voice of your customer with ease and clarity using our CSAT Calculator.

It’s an indispensable tool for businesses of all sizes to measure, understand, and act on customer feedback. Use the CSAT Calculator to keep your finger on the pulse of your customer base and improve your customer success.