How Moxo’s insurance templates library and KPI workbook improve efficiency

At a glance

Insurers must process claims faster, reduce leakage, and meet rising digital expectations—but most still rely on disconnected tools.

Emails, spreadsheets, and siloed systems slow FNOL, adjuster assignments, and reporting.

Moxo offers prebuilt, importable workflows for FNOL, claims processing, fraud/SIU, subrogation, and adjuster assignment.

Paired with a KPI workbook for cycle time, STP, leakage, and NPS, Moxo helps insurers accelerate execution and track ROI in real time.

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The problem: Fragmented workflows in insurance

Disjointed systems create operational and compliance risks:

Slower cycle times

When FNOLs arrive by email and adjusters manage claims in siloed spreadsheets, settlement cycles stretch unnecessarily. For carriers, this translates into frustrated customers and higher operating costs.

Compliance blind spots

Without audit trails or role-based access controls, insurers struggle to demonstrate compliance with SOC and GDPR standards. One missed requirement can result in financial penalties and reputational damage.

Claimant dissatisfaction

Policyholders increasingly expect a mobile-first client portal to submit documents, sign electronically, and track progress. Without it, NPS scores fall and churn risk increases. According to McKinsey, 65% of policyholders would switch insurers for a faster, simpler claims process (source).

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Why standardization matters more than ever

Most insurers have digitized fragments of their processes — an intake form here, a spreadsheet there, a shared drive somewhere else. The result? Workflows differ from team to team, data lives in silos, and measuring performance becomes an exercise in guesswork.

Without standardization:

• Cycle times vary wildly between adjusters or regions.
  
• Managers lack visibility into SLA breaches.
  
• Continuous improvement becomes reactive instead of data-driven.
  

Moxo’s Insurance Templates Library and KPI Workbook solve these twin challenges: one provides structure, the other provides insight.

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Why action matters now

The urgency is driven by two converging forces:

Fraud and regulatory pressure

Fraudulent claims cost insurers billions annually. Manual escalation cannot keep pace with the volume of suspicious activity. Carriers need workflows that automatically route high-risk cases to SIU teams with secure audit trails.

Customer expectations for digital-first claims

Policyholders are benchmarking insurers against retail and banking apps. If carriers cannot deliver a branded, secure portal with real-time notifications, they risk losing market share to competitors who can.

The message is clear: the longer workflows remain manual, the harder it becomes to compete.

The challenge: process sprawl and invisible performance

In insurance, workflows evolve over years — shaped by regulatory updates, product complexity, and team preferences. What begins as a standard process soon splinters into multiple versions across departments.

The impact compounds:

• Inconsistent outcomes: Two adjusters handling identical claims may follow entirely different paths.
• Operational opacity: Leadership cannot easily identify where time or compliance risk is lost.
• Difficult onboarding: New hires need weeks to understand existing processes before contributing productively.

Efficiency isn’t just about automation; it’s about repeatability and visibility. Templates bring order; KPIs bring clarity. Together, they turn operational complexity into structured, measurable performance.

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How Moxo brings structure and insight to insurance operations

1. Pre-built insurance workflow templates

The Insurance Templates Library offers plug-and-play workflows designed around industry best practices — FNOL, claims processing, underwriting, endorsements, renewals, and cancellations. Each template combines three core layers:

Actions:

• Intake forms for structured claim data.
• Automated file requests for supporting documents.
• Approval and escalation paths tailored by claim type.
  

Controls:

• Milestones to track SLA adherence.
• Branching logic for value thresholds and claim categories.
• Triggers for internal notifications or compliance checks.
  

Automations:

• Scheduled reminders for pending tasks.
• The routing logic sends the next task automatically.
• Audit trails that log every submission, approval, and handoff.
  

Teams can customize templates without code, deploying workflows within days rather than months. The goal isn’t to reinvent every process — it’s to build consistency across them.

Example: A mid-tier general insurer deployed Moxo’s FNOL template across three regional offices. Within six weeks, cycle times dropped by 38%, and SLA adherence improved by 28%.

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2. KPI workbook: The intelligence layer

Templates define how work should happen. The KPI Workbook reveals how well it’s actually happening.

This connected analytics layer draws directly from live workflow data — no manual exports, no spreadsheet drift. It offers:

• SLA tracking: Real-time visibility into turnaround times and pending actions.
• Performance benchmarking: Compare claims handlers or underwriters by efficiency, workload, and outcomes.
• Trend analysis: Spot delays or repetitive failure points before they impact client experience.
• Compliance metrics: Automatically log audit events for regulatory reporting.

The KPI workbook provides insurers with instant performance visibility:

• Cycle time: Measure claim duration from FNOL to settlement.
• Straight-through processing (STP): Track automation rates by claim type.
• Leakage: Identify loss drivers across settlement processes.
• NPS: Capture claimant feedback linked directly to workflows.

Dashboards can be customized for executives, claims managers, or SIU leaders.

With Moxo’s KPI workbook, insurers move from intuition to evidence. Managers can visualize progress in dashboards, while leadership gains a single version of truth for operations.

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3. Templates + KPIs = closed-loop efficiency

Where most automation tools end at execution, Moxo extends into measurement.

By pairing workflows with KPIs, insurers create a closed-loop improvement cycle:

Deploy a template → 2. Capture performance data → 3. Identify bottlenecks → 4. Refine the template → repeat.

This system transforms how teams scale — every iteration gets smarter.
For example:

• If average claim approval time exceeds SLA, managers can instantly trace the stage causing delay.
  
• If a specific document request generates repeated client confusion, the form design can be updated globally in minutes.
  

The result: continuous improvement, baked into the process itself.

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What decision-makers need in a solution

Prebuilt templates to accelerate adoption

Executives want FNOL, subrogation, and adjuster assignment workflows they can deploy on day one—without lengthy custom builds.

Secure, compliant portals

Encrypted document collection and e-signatures are essential to protect sensitive data and meet regulatory standards.

Workflow automation

From approvals and reminders to fraud escalation rules, automation reduces manual errors and shortens cycle times.

Reporting presets that prove ROI

Dashboards must clearly demonstrate improvements in STP, leakage, and NPS, helping leaders quantify efficiency gains.

Moxo is designed to meet these decision-stage criteria.

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What’s in the library

The Moxo insurance templates library is purpose-built for insurers:

FNOL submission

Claimants submit forms, upload documents, and receive instant confirmation—all within a secure, branded portal.

Claims processing with adjuster assignment

Routing rules assign claims to the right adjuster based on geography, complexity, or workload balance.

Fraud/SIU escalation

Suspicious claims are flagged and routed to SIU teams, ensuring early detection and full audit logging.

Subrogation coordination

Structured workflows manage recovery across multiple parties, reducing leakage and disputes.

Status portals

Claimants and partners gain visibility into progress without repeated follow-ups or phone calls.

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How to import into Moxo

Importing templates takes minutes. Carriers can access the Moxo Flow Library and deploy workflows using the no-code workflow builder. Each flow can be branded with the carrier’s logo and integrated with existing systems through Moxo’s integration hub.

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Reporting presets: cycle time, STP, leakage, NPS

Cycle time analysis

Track the impact of automation on FNOL-to-settlement time, with drill-down by claim category.

STP benchmarking

See the percentage of claims that flow straight through without manual intervention, and compare against peers.

Leakage detection

Connect subrogation outcomes to financial leakage metrics, surfacing areas for improvement.

NPS insights

Correlate claimant satisfaction with cycle time and communication frequency.

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Key benefits

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Start with these three flows today

FNOL intake portal

Replace email-based submissions with a structured, secure portal that standardizes intake.

Claims processing workflow

Automate adjuster assignment to ensure the right case lands with the right person immediately.

Fraud/SIU detection trigger

Set up escalation workflows to detect anomalies early, protecting loss ratios and compliance standing.

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How Moxo delivers

Integrate and orchestrate automatically

Connect to core policy admin systems, CRMs, and payment platforms, or tools like DocuSign and Jumio, to eliminate manual re-entry and speed disbursements.

Enable secure collaboration

Invite policyholders, brokers, or providers through magic links that allow one-click access without full platform accounts. Teams can collaborate through secure messaging, file sharing, and real-time updates — all inside a branded client portal.

Leverage AI for faster decisions

Moxo’s agentic AI will review documents, extract evidence, prefill forms, and support on-step Q&A — helping underwriters and adjusters make faster, data-backed decisions.

Track, report, and stay compliant

Access performance dashboards to monitor cycle times, straight-through processing rates, leakage, and subrogation recovery. Filter results by region, channel, or product line. Moxo also ensures enterprise-grade security with SOC 2, GDPR, HIPAA, and SSO/SAML compliance, complete with audit-ready logs and exportable evidence for regulators.

Why this approach works

1. Repeatability builds trust

When processes run differently across departments, accountability blurs. Templates enforce a shared standard — so every claim, endorsement, or underwriting decision follows a predictable, documented flow.

2. Visibility drives accountability

KPIs transform invisible work into measurable progress. Everyone — from adjusters to CXOs — can see where a claim stands and how each stage performs against targets.

3. Measurement fuels growth

Without measurement, improvement is random. With continuous KPI tracking, insurers can test new workflow configurations, compare outcomes, and scale only what works.

Together, templates and KPIs enable predictable efficiency — a system where every workflow has structure, every decision has context, and every improvement has evidence.

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Implementation best practices

1. Start with one process: Pick a single claims or underwriting workflow to pilot the template.

2. Customize lightly: Modify only thresholds and forms, not the fundamental flow — standardization is the goal.

3. Activate KPI tracking early: Build baseline data from the first week to measure impact.

4. Review monthly: Use KPI dashboards to identify repeat delays or SLA breaches.

5. Iterate quarterly: Update templates based on performance insights and stakeholder feedback.

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Moxo: Built for the realities of insurance

Insurance operations deal with:

• High regulatory scrutiny.
  
• Large volumes of structured and unstructured data.
  
• Multiple stakeholders — brokers, TPAs, reinsurers, clients.

Unlike internal workflow tools, Moxo is built for external orchestration — where multiple parties, complex data, and compliance demands intersect. Insurers can accelerate FNOL, endorsements, and adjudication through:

• Secure, branded client-facing portals with mobile-first access and dashboards.
  
• No-code workflow automation that teams can modify without IT involvement.
  
• Enterprise-grade security with end-to-end encryption, GDPR readiness, and audit trails.
• SOC 2, SOC 3, and GDPR compliance with full audit trails.
• Role-based access controls to safeguard sensitive data.
• Integrations with core systems like Guidewire, Duck Creek, or Salesforce.
• Magic Links that simplify client collaboration without exposing back-end systems.
• Proven ROI: 40–60% faster approvals, 95% less email, and 75% more client capacity.

Moxo gives insurers a single hub to orchestrate claims, connect stakeholders, and maintain compliance — reducing manual effort while elevating customer trust.

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Real-world examples

Case 1: Faster claims turnaround

A property insurer used Moxo’s claims processing template combined with KPI dashboards to track approvals and SLAs. Within one quarter:

• Claims closed 55% faster,
• SLA breaches fell by 41%,
• And audit preparation time dropped from three weeks to three days.

Case 2: Simplified renewals and endorsements

An underwriting team adopted the policy renewal template, integrating it with their CRM via APIs. The KPI workbook surfaced that 30% of delays came from missing client signatures — enabling automation of eSignature requests. Within months, the renewal backlog was cleared.

Case 3: Scaling new products without chaos

A composite insurer launching two new lines — travel and cyber — cloned existing workflows from the templates library and adapted them in under a week. The KPI workbook provided instant visibility into adoption rates and SLA performance across teams.

The measurable impact

Organizations using Moxo’s insurance workflows typically report:

• 40–60% faster approval cycles due to automation.
  
• 75% more claims processed per adjuster through standardized templates.
  
• 95% reduction in email traffic, replaced by structured collaboration.
  
• 30–50% improvement in SLA compliance, tracked via KPI dashboards.
  

These numbers aren’t just efficiency metrics — they translate directly into improved policyholder trust and reduced operational overhead.

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Bring it all together

The insurance market is moving quickly, and carriers who modernize with workflow automation and secure client portals gain measurable advantages like faster cycle times, reduced leakage, and stronger compliance. Operational efficiency, however, doesn’t come from technology alone—it requires discipline and visibility.

Moxo’s insurance templates library and KPI workbook provide a proven starting point to make these gains real. Templates give insurers a repeatable foundation, and KPIs provide the feedback loop for refinement. Together, they convert every workflow into a transparent, measurable system that evolves on its own momentum.

When insurers can see, measure, and iterate, they don’t just run faster — they run smarter. Book a demo today and see how quickly your team can adopt workflows that deliver ROI.

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FAQs

How does Moxo price its insurance workflows?

Moxo pricing is tailored to workflow scope and user volume, with plans available for small carriers to enterprise insurers.

How long does implementation take?

Most insurers import templates and go live within weeks using Moxo’s no-code builder and integration options.

How secure is Moxo for handling sensitive claims data?

Moxo is SOC 2 and SOC 3 compliant, with encryption, role-based access, and full audit trails. More details at Moxo security.

Can Moxo integrate with our core claims system?

Yes. Moxo supports integration with core systems and third-party tools via its integration framework.

What ROI can insurers expect?

Carriers typically see 40–60% faster approvals, 75% more client capacity, and 95% less email dependency—impacting both efficiency and customer experience.

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