BNP Paribas Wealth Management is a French international banking group operating in 72 countries. They are the largest bank in Europe and the seventh largest bank in the world by total assets, and offer a full range of services from investment and retail banking to asset management services.
With global travel forced to an abrupt standstill in the COVID-19 pandemic, the demand for a digital customer experience has accelerated exponentially in the wealth management space.
The bank recognized the need to provide client service remotely. BNP Paribas appointed Moxo as their strategic partner, leveraging Moxo's domain and technology expertise to launch a holistic communication offering for clients. BNP Paribas wanted to provide clients with a digital destination to communicate with their relationship manager — from the convenience of their mobile device or desktop.
Moxo's OneStop platform enabled BNP Paribas to integrate into their client's existing digital ecosystem, offering a consistent, complementary digital experience through secure messaging, file exchange, digital signatures, video meetings, and transaction services.
With the solution, clients can capitalize on multiple channels, including social messaging and myWealth, to manage their wealth together with their account management team. Between Moxo's ability to deliver to the banking industry's stringent security & compliance requirements and BNP Paribas' commitment to digital evolution, the platform has been designed to make future enhancements easy. The myWealth app offers clients a dedicated digital banking platform to help make the banking experience as smooth and convenient as possible.
"This holistic offering empowers clients to engage with the bank on their terms, adding tremendous value to the existing wealth management relationship. Digital accessibility is paramount to successfully evolving together with our clients and their next generation, while maintaining the highest quality of service in all client interactions, both in-person and digitally.