The problem
SimplySolved needed a more integrated and efficient way to manage their client interactions and internal processes.
The increasing regulatory landscape in the GCC region, coupled with the need for SMEs to comply with complex tax and reporting requirements, necessitated a robust solution for seamless collaboration and operational transparency. SimplySolved needed an integrated system to connect teams and clients efficiently, ensuring data security and process optimization.
The solution
Moxo provided SimplySolved with an integrated collaboration platform for efficient and secure client interactions.
SimplySolved adopted Moxo to enhance client interaction and streamline their service delivery. By integrating Moxo into their operations, SimplySolved was able to centralize communication, facilitate real-time collaboration, and maintain an audit trail of all client interactions. Says Managing Director Haroon Juma, " Everything is in one place, so it ensures the information isn't lost." Moxo's capabilities allowed them to create customized workflows and automate repetitive tasks, ensuring that all processes were transparent and efficiently managed.
The result
SimplySolved reduced operating expenses by 29% while maintaining 100% service deliverables and strengthening client relationships.
With Moxo, SimplySolved successfully connected their teams and clients, reducing redundant communication and enhancing collaboration. "Moxo allowed us to connect our organization and the client organization better,” says Juma. “It's definitely had an impact on OPEX. We've not had to hire as many people as we thought we would because we've got more efficiency. We've not had to put in more procedures because of the client base increase.” The platform's secure environment and customizable workflows provided clients with confidence and transparency in the processes. As a result, SimplySolved experienced a boost in client trust and satisfaction, with clients appreciating the streamlined and efficient service delivery.
