Tattoo Visa

How Tattoo Visa accelerated visa processing and improved client communication with Moxo

The problem
Tattoo Visa faced significant challenges managing the growing complexity and volume of client documentation, leading to processing delays and inefficiencies in their existing workflow.

Tattoo Visa, a niche legal service focusing on immigration for tattoo artists, faced significant challenges as their client base grew rapidly. Initially, they managed a small number of cases, but as the demand for their specialized services increased, their client volume expanded from 20 to over 200. This growth exposed the limitations of their existing methods of communication and document management, which were predominantly handled through email and Dropbox.

As the complexity and volume of visa documentation increased, so did the difficulties in processing. Artists often struggled with organizing and submitting the required documents, leading to delays and inefficiencies. The team at Tattoo Visa found themselves overwhelmed by the sheer volume of emails, follow-ups, and document management tasks. The manual processes were not only time-consuming but also prone to errors, resulting in longer processing times and a growing frustration among clients who expected a more streamlined experience.

The inefficiencies in their workflow not only delayed visa approvals but also strained the firm’s ability to maintain high service levels. This was particularly challenging in the tattoo industry, where artists often need timely visa approvals to participate in international events and collaborations. The need for a more efficient system became critical, as the existing processes were no longer sustainable with the growing client base.

The solution
Moxo provided Tattoo Visa with a streamlined digital platform that enhanced client communication and automated document management, significantly improving their workflow efficiency.

Moxo’s collaborative workflow software provided Tattoo Visa with a comprehensive solution to their growing challenges. By implementing Moxo, Tattoo Visa was able to streamline their document collection and client communication processes, significantly improving their operational efficiency.

Moxo’s platform offered a centralized digital workspace where all client interactions, documents, and updates could be managed in real-time. This allowed the team at Tattoo Visa to easily track the progress of each case, reducing the need for constant follow-ups and emails. With Moxo, the firm was able to create automated workflows that guided clients through the visa application process, ensuring that all necessary documents were submitted correctly and on time. As Katia Teirstein, founder of Tattoo Visa, noted, “We can now manage extensive visa documentation with ease, which was an ongoing struggle before.”

The platform’s real-time communication features enabled Tattoo Visa to resolve issues quickly and efficiently. Instead of waiting days or weeks for responses via email, clients could now receive instant notifications and updates through the platform. This not only sped up the document collection process but also improved the overall client experience by providing a more transparent and interactive process.

The result
With Moxo, Tattoo Visa achieved a significant reduction in processing times and a notable increase in client satisfaction.

The streamlined workflows and real-time communication features allowed the firm to complete visa applications within 120-150 days, a considerable improvement from the previous timeframe, which could extend to several years.

The enhanced efficiency also enabled Tattoo Visa to scale their operations, managing a tenfold increase in client volume without compromising the quality of service. The platform's ability to handle complex workflows and large volumes of documentation was a game-changer for the firm. As a result, clients received a more personalized and supportive experience, which contributed to a higher level of satisfaction and loyalty. Katia Teirstein reflected on the transformation, saying, “We couldn’t imagine doing it any other way now.”

Tattoo Visa's ability to manage a larger client base while maintaining high service standards has solidified its reputation as a leader in immigration services for the tattoo industry. The firm now operates more efficiently, with better visibility into case progress and the ability to respond to client needs quickly and effectively.