Table of Contents
If you searched for “Moxo login,” you probably do not need a tour of the platform. You need the right link.
That can depend on how you use Moxo. A client might enter through a branded portal or open a Magic Link. A team member may sign in through an organization’s workspace. An administrator uses the same entry point as the rest of the team before opening the admin area. Some organizations also use Moxo Classic, which has its own sign-in destination.
This guide will help you find the right Moxo login, choose the correct sign-in method, access Moxo from a browser, desktop, or mobile device, and troubleshoot the most common problems.
Key takeaways
Start with your original invitation. It usually contains the correct portal or workspace link for your organization.
Check whether you use Moxo Classic or Moxo AI. Moxo provides separate sign-in destinations, so begin with the environment named in your invitation or bookmark.
Clients may not need a permanent account. A Magic Link can open a specific form, approval, file request, review, or e-signature task directly.
Team members and admins use their organization’s login options. These may include a password, magic code, Google, Apple, or enterprise single sign-on.
Your available mobile and desktop options depend on your organization. Follow the access instructions supplied by your Moxo administrator.
Find the right Moxo login
Use this snapshot to choose the most likely starting point.
Your organization may configure access differently. When the options on your screen do not match this table, follow the instructions in your invitation or contact the workspace administrator.
Moxo Classic or Moxo AI: Which login should you use?
Moxo’s website provides sign-in destinations for Moxo Classic and Moxo AI. The simplest way to choose between them is to check the URL in your original invitation, saved bookmark, or instructions from your administrator.
Use getstarted.moxo.com when your organization has directed you to Moxo Classic. You may also have access through the Moxo Classic mobile application.
Use app.moxo.com when your invitation or current Moxo experience directs you there. If your organization has provided a branded portal address, use that exact address instead of substituting a general Moxo URL.
Your role alone will not tell you which destination applies. Clients, team members, and administrators should all use the Moxo environment selected by their organization. If you are unsure, return to your original invitation or ask your administrator to confirm the correct portal.
What are the different ways to log in to Moxo?
The options visible on your Moxo login screen depend on the security and authentication settings selected by your organization.
Password
Some portals allow users to enter an email address or phone number and password. Use the credentials associated with the invitation you received.
If your organization has enabled another authentication method, the password option may not appear.
Magic code
A magic code is a one-time verification code sent to your registered email address or phone number. Enter the code on the Moxo login screen to verify your identity.
This option is useful when you do not remember a password or your organization prefers passwordless access.
Google or Apple
Some Moxo users can continue with Google or Apple. Use the account connected to the same email address that received the Moxo invitation.
If you choose a different Google or Apple identity, Moxo may not be able to associate it with the intended workspace.
Enterprise single sign-on
Organizations can configure SAML-based single sign-on for internal team members, external clients, or both. In that case, choose the employee or SSO option shown on the portal and continue through your company’s identity provider.
Administrators evaluating access controls can learn more about Moxo’s security and compliance approach.
Magic Link
A Magic Link allows a client or external participant to open an assigned action without first creating a permanent account. The link may lead directly to an approval, form, signature request, file exchange, review, or another step in a workflow.
Magic Links are time-limited. If a link has expired, reopen it to see whether new access is issued or ask the sender to provide a fresh link.
Related read: Portal owners choosing between these options can explore passwords, OTPs, Magic Links, and SSO for client login.
How to log in to Moxo by role
Different users may enter the same workspace in different ways. Here is what to expect based on your role.
Clients and external collaborators
Start with the invitation sent by the organization you are working with. It should direct you to a branded client portal, a Moxo login screen, or a specific action through a Magic Link.
If you received a Magic Link, open it using the same email account or phone associated with the invitation. The link should take you to the assigned action. You may not need to create a password or complete a separate signup process.
Clients who work with the organization regularly may have a portal account. Depending on its configuration, the portal may offer a password, magic code, Google, Apple, or SSO.
Creating an account can make it easier to see multiple invited workspaces in one place. It is not always required for completing an individual task. To understand the broader experience behind these workspaces, read what a Moxo portal is and how it works.
For more detail on invitations, Magic Links, and portal access, see what clients experience in Moxo.
Employees and team members
Use the workspace or portal URL supplied by your employer. This may be an app.moxo.com destination, a branded Moxo portal, or a Moxo Classic environment.
Enter the email address or phone number associated with your workspace. Then choose one of the authentication methods available on the screen. This could be a password, magic code, Google, Apple, or enterprise SSO.
If your email belongs to more than one Moxo organization, you may be asked to choose the appropriate portal after verification. Select the organization connected to the work you need to access.
When you cannot remember the portal address, search your inbox for the original Moxo invitation or ask your administrator to resend the workspace link.
Follow Moxo’s guide to logging in through a web browser for the complete sign-in sequence.
Administrators and enterprise SSO users
Administrators generally use the same Moxo login as other internal team members. After signing in, they can open the Admin area if their account has the necessary permissions.
When enterprise SSO is enabled, use the employee or SSO option displayed on the organization’s portal. You will then continue through the company’s identity provider.
An administrator may configure SSO for internal users, clients, or both. Because these settings vary by organization, the login screen should be treated as the source of truth for the methods currently available.
Administrators can review the available configurations for setting up single sign-on in Moxo.
How Moxo login works on web, desktop, and mobile
Moxo can be accessed through different devices, but the correct route still depends on your organization’s environment.
Web browser access
Open the URL in your invitation or saved bookmark. New users starting from Moxo’s current public experience can begin at app.moxo.com.
A branded portal may have its own address. Save it once you have confirmed that it belongs to the correct organization.
Desktop access
If your organization uses the Moxo desktop application, enter the portal address supplied by your administrator. The available login methods can include a password, magic code, Google, Apple, or SSO.
Desktop users who cannot remember their workspace address may see an option to find their portal.
For application-specific instructions, follow the guide to logging in on the Moxo desktop application.
Mobile access
If your organization uses Moxo Classic, the application is listed as Moxo Classic in the Apple App Store and Google Play.
Otherwise, open the portal or application destination provided in your invitation. Device biometrics such as Face ID or fingerprint recognition may be used to reopen an authenticated session when enabled. They do not replace the initial Moxo login method.
Moxo onboarding and first-time access
Moxo onboarding looks different depending on whether you are joining an existing workspace or creating a new one.
Joining an existing workspace
Open the invitation sent by the organization, verify the email address or phone number associated with it, and follow the prompt into the workspace.
An external participant may receive a Magic Link instead. In that case, onboarding can be as simple as opening the link and completing the requested action. A permanent account may only be needed when ongoing portal access is required.
Creating a new Moxo workspace
If you are starting a new workspace rather than joining an existing organization, begin at app.moxo.com and follow the current signup instructions.
Keep the email address you use consistent. Signing in later with another Google, Apple, or email identity can make it harder to locate the workspace you created.
If you are researching the workflow your own customers should experience after signup, explore how Moxo supports customer onboarding workflows.
Troubleshooting common Moxo login problems
Login issues are often caused by an incorrect portal, a mismatched email address, or an expired invitation. Work through these checks before requesting new access.
1. You did not receive a magic code. Confirm that you entered the email address or phone number connected to your Moxo account. Check spam and filtered folders, then request a new code from the login screen.
2. Your Magic Link has expired. Open the link again to see whether the access flow provides a replacement. If it does not, contact the person or organization that assigned the task.
3. Your invitation does not open the expected workspace. Return to the original message and check whether it points to Moxo Classic, app.moxo.com, or a branded portal. Ask the administrator to confirm the correct destination if necessary.
4. You cannot find your organization. Your account may be connected to more than one portal, or you may have signed in with a different email address. Use the identity that received the invitation.
5. Google or Apple does not open the right account. Check which email address is attached to the social account you selected. Sign out and try again with the identity associated with your Moxo workspace.
6. Enterprise SSO does not continue. Begin from the organization’s portal and use the employee or SSO option shown there. If access is rejected by the company identity provider, contact the organization’s administrator or IT team.
7. The mobile app does not show your workspace. Confirm that you are using the application and portal specified by your organization. Search the original invite instead of creating another account.
Get back to the work that brought you here
The right Moxo login depends on three things: the Moxo destination your organization uses, your role in the workspace, and the authentication methods enabled for that portal. Your original invitation is usually the fastest source of all three.
Once you save the correct portal, future access should be far more direct.
Starting a new workspace instead? See what Moxo can build for your team.
Frequently asked questions about Moxo login
What is the Moxo app?
Moxo is a business orchestration platform used to coordinate workflows involving internal teams, clients, partners, documents, approvals, and other business actions. The login or application you use depends on the environment selected by your organization.
What is the difference between Moxo Classic and Moxo AI?
Moxo Classic and Moxo AI appear as distinct sign-in destinations. Use the one named in your organization’s invitation, existing bookmark, or administrator instructions. Contact the administrator if the destination is unclear.
Can I log in to Moxo without a password?
Yes, when your organization has enabled passwordless access. You may receive a magic code by email or phone, continue with Google or Apple, use enterprise SSO, or open an assigned action through a Magic Link.
I did not receive my Moxo login code. What should I do?
Check the email address or phone number you entered, including its spelling and country code. Look in spam or filtered folders and request another code. Contact your administrator if messages still do not arrive.
How do I find my Moxo portal URL?
Search your inbox for the original Moxo invitation or ask your organization’s administrator. If you belong to multiple Moxo organizations, you may be given a portal selection after verifying your identity. You can also learn how Moxo portals work.
Does Moxo support SSO?
Moxo supports SAML-based enterprise SSO. An organization can configure it for internal users, clients, or both. Use the SSO or employee login option shown on your organization’s portal.
