An IT Operations Manager owns the systems and infrastructure that business processes run on. You manage system availability, integration points, user provisioning, and incident resolution — all while supporting the operational teams that depend on technology to get their work done.
IT operations is reactive by nature. Incidents require immediate coordination across teams. System changes require approval chains that span technical and business stakeholders. Handoffs between IT and operational teams depend on context that lives in different systems. You spend more time coordinating responses than implementing solutions.
As the organization adds more systems, integrations, and users, the surface area for incidents and requests grows. Each new tool creates new dependencies and new exception paths. Without structured workflows for common IT operations processes, the team is stuck in firefighting mode with little capacity for improvement.
Moxo orchestrates IT operations processes — from incident escalation to user provisioning to change management — with clear ownership at every step. AI agents handle routing, validation, follow-up, and documentation. Humans stay in control of technical decisions, risk assessment, and escalations. The result is faster incident resolution, cleaner change management, and IT operations that scale with organizational complexity.
