A Vendor Management Lead owns the ongoing operational relationship with vendors after contracts are in place. You manage performance reviews, compliance documentation, issue resolution, and renewal processes — coordinating between internal teams that use the vendor and the vendor’s own account team.
Vendor management is relationship work that depends on process work. Performance data lives in one system, contracts in another, compliance documents in a third. When a vendor misses an SLA, you’re manually assembling evidence from multiple sources and coordinating a response across internal stakeholders and the vendor. Coordination overhead makes even routine reviews time-consuming.
Every vendor in your portfolio adds another set of review cycles, compliance deadlines, and potential exceptions to manage. As the vendor base grows, the manual effort to maintain visibility and accountability grows faster. Issues that should be caught in routine reviews surface as escalations instead.
Moxo orchestrates vendor lifecycle processes from onboarding through renewal. AI agents handle document collection, review scheduling, compliance tracking, and follow-up. Humans stay in control of performance decisions, escalations, and relationship management. The result is proactive vendor management, fewer compliance gaps, and a vendor portfolio that’s actively governed instead of reactively managed.
