A Head of Business Systems owns the technology infrastructure that business processes depend on. You evaluate, implement, and maintain the systems that operational teams use to run their workflows. When a process spans multiple systems that don’t integrate cleanly, you’re accountable for solving the gap — whether through integration, consolidation, or orchestration.
Every operational team has its own tools, and most business processes span multiple tools. Data doesn’t flow between them automatically. Teams create manual workarounds — spreadsheets, email chains, copy-paste between systems — to bridge the handoffs that technology should handle. You’re constantly balancing integration requests against platform stability and budget.
Each new system or integration adds complexity to the technology landscape. Point-to-point integrations become brittle as the stack grows. Operational teams request more connectivity, but every connection creates new exception paths and failure points. Without an orchestration layer, the systems team becomes a bottleneck for every process improvement that requires technology change.
Moxo provides an orchestration layer that connects people, AI, and systems within a single workflow — without requiring point-to-point integration for every process. AI agents handle data validation, routing, and system actions. Humans stay in control of technology decisions, exception handling, and architecture choices. The result is processes that flow across systems without building fragile custom integrations for every use case.
