A Head of Professional Services owns how complex engagements are delivered — from scoping and kickoff through execution and closeout. Each engagement involves your delivery team, the client, and often subcontractors or partners. You’re accountable for scope, timeline, quality, and margin across all active engagements simultaneously.
Engagement delivery depends on coordination across parties with different priorities and response times. Clients are slow to provide required information. Internal teams are juggling multiple engagements. Subcontractors have their own timelines. Each handoff between parties is a potential delay, and delays in professional services directly impact margin and client satisfaction.
As the number of active engagements grows, the coordination overhead per engagement stays constant but the total load compounds. Senior people spend more time managing logistics than doing the work clients are paying for. Quality becomes inconsistent because the process varies by engagement rather than being structurally reliable.
Moxo orchestrates professional services engagements from kickoff through completion. AI agents handle task preparation, document collection, follow-ups, and status tracking across all parties. Humans stay in control of scope decisions, client-facing exceptions, and quality reviews. The result is faster delivery, more consistent quality, and margins that hold as the practice grows.
